To define the standardized workflow for identifying, documenting, investigating, and verifying non-conformances using the Meta Controls Digital QC Dashboard.
Applies to all production deviations, supplier defects, and process failures identified at Meta Controls facilities.
Upon detection of a defect, use the Issue NCR portal. Mandatory fields include Description, NCR Number, Supplier, and Department. Immediately quarantine affected material with a physical red tag matching the NCR number.
Open the Manage Workflow side panel. Select the appropriate methodology based on the severity and customer requirements:
Best for straightforward process failures. Dig deeper than "Human Error" by asking why the system allowed the error.
Mandatory for critical safety issues and automotive/aerospace customers. Involves D1-D8 steps including containment (D3).
Define the Corrective Action (fix for the current batch) and the Preventive Action (system change to prevent recurrence). RETRAINING alone is never an acceptable preventive action.
Wait for 90 days or 3 production lots. The NCR remains in Closed (Pending Verification) until objective evidence proves the defect has not recurred.
Digital records are persisted in Firestore collection ncr_2026. Linked photos and reports are stored in Z:\06_NCR_and_CAPA\.